What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account balance; we
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do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual activity. This data is processed to fulfil our
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contract with you, to meet any applicable legal obligations, and to maintain the integrity of the platform. We do not sell your personal data to third parties. Where we share data with payment processors like bKash, Nagad, or Rocket, it is limited to what those services
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need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as required by applicable financial rules, while session logs are cleared on a rolling basis. Your eligibility to use the platform and the specific rules that apply to your
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data depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.